Shipping and delivery TAT
The estimated dispatch and delivery window applicable to an order is shown at checkout or in the order confirmation. It starts after the order is successfully confirmed and may vary by product availability, delivery postcode and carrier serviceability. Tracking details are shared after dispatch when the carrier provides them.
If delivery is delayed beyond the stated schedule, please contact us. Weather, public holidays, carrier disruption and other events beyond our reasonable control may affect delivery. Your rights for late delivery remain available under applicable law, subject to any lawful force-majeure exception.
Order cancellation
Contact us promptly to cancel or correct an order before dispatch. We will acknowledge the request within 48 hours. If the shipment has already been handed to the carrier, the return rules below apply.
We will not impose a cancellation charge unless a similar charge is borne by ManaAgriMart when we cancel an order unilaterally. If we cancel an eligible prepaid item or order, the amount paid for the cancelled item or order will be refunded under the refund TAT below.
Return and replacement eligibility
Products are not returnable merely for a change of mind unless the product page expressly says they are returnable. This does not affect a customer's rights where an item is defective, deficient, spurious, expired, materially damaged in transit, wrong, not as advertised or agreed, or delivered late.
- For transit damage, wrong or expired goods, please report the issue within 2 days of delivery so that delivery evidence can be preserved. This reporting request does not limit rights available under applicable law.
- Keep the invoice, original pack, label and batch or lot details. Clear photos or an unboxing video may help us investigate but are not an absolute condition for a valid claim.
- Keep the product unused, sealed and in its original packaging where reasonably possible. Opened seeds or crop inputs may be excluded from a voluntary return for safety and traceability, but not where a genuine defect or another statutory ground exists.
- Any free or bundled item supplied with the order must also be returned when reasonably requested.
For seed germination, agrochemical quality or other latent-performance claims, retain the invoice, original pack, label and batch or lot number. We will assess the claim under the manufacturer's terms and applicable law. This policy does not exclude statutory remedies.
How to request a return, replacement or refund
Call +91 74118 92221 or email info@manaagrimart.com with the order number, delivery date and a description of the issue. Do not send an item to the manufacturer or to an unconfirmed address. Our support team will provide approved return instructions.
We will acknowledge a cancellation, return or refund complaint within 48 hours and seek to resolve it within one month. The applicable collection and inspection TAT depends on the product, location and carrier and will be shared when the return is accepted.
Inspection, replacement and return shipping
Returned items are inspected before a replacement or refund is approved. Replacement is subject to stock and delivery serviceability. If a return is accepted because an item is defective, deficient, spurious, expired, materially damaged in transit, wrong or not as agreed, ManaAgriMart will bear the reasonable return collection or shipping cost.
If a different return is expressly approved, any customer-paid return shipping cost or deduction will be disclosed before the return is accepted.
Refund TAT
If a replacement is unavailable or a refund is otherwise approved, the eligible amount is returned to the original payment method. ManaAgriMart will normally initiate an approved refund within 7–10 working days after approval. The bank or payment provider may require additional time to post the credit.
Cancellation by ManaAgriMart
We may cancel all or part of an order because of product unavailability, catalogue or pricing errors, delivery restrictions, suspected fraudulent activity, a breach of our terms, or events beyond reasonable control. Eligible prepaid amounts for cancelled items will be refunded under the refund TAT above.
TAT summary
- Dispatch and delivery: the order-specific estimate shown at checkout or in the order confirmation.
- Cancellation, return or refund acknowledgement:within 48 hours.
- Transit damage, wrong or expired item report:requested within 2 days of delivery without limiting applicable statutory rights.
- Complaint resolution: within one month, subject to any information reasonably required from the customer.
- Approved refund initiation: normally within 7–10 working days after approval; bank or payment-provider credit time is additional.