Before dispatch
Contact us as soon as possible if you need to cancel or correct an order. We will try to help before dispatch, but cancellation cannot be guaranteed after the shipment has been packed or handed to the carrier.
Delivered orders
Because crop inputs can be sensitive, regulated or affected by storage conditions, delivered goods are not generally returnable. We will review a replacement request when the delivered item is defective, expired, materially damaged in transit or different from the item ordered.
- Report the issue within 2 days of delivery.
- Keep the product unused, sealed and in its original packaging with labels intact.
- Keep the invoice and share clear photos plus an unboxing video when requested.
- Opened or damaged packets of perishable goods, including seeds and flowers, cannot be accepted unless the problem existed on delivery.
- Any free or bundled item supplied with the order must also be returned when requested.
How to request help
Call or WhatsApp +91 74118 92221, or email info@manaagrimart.com with your order number, delivery date and evidence of the issue. Do not send an item to the manufacturer or to an unconfirmed address. Our support team will provide the approved return instructions.
Inspection, replacement and refunds
Returned items are inspected before a replacement or refund is approved. Replacement is subject to stock and delivery serviceability. If a replacement is unavailable or a refund is otherwise approved, the eligible amount is returned to the original payment method.
Approved refunds are normally initiated within 7–10 working days. Banks and payment providers may need additional time to show the credit. Original or return shipping charges may be deducted where the return is not caused by an incorrect, defective, expired or transit-damaged item.
Cancellation by ManaAgriMart
We may cancel all or part of an order because of product unavailability, catalogue or pricing errors, delivery restrictions, suspected fraudulent activity, a breach of our terms, or events beyond reasonable control. Eligible prepaid amounts for cancelled items will be refunded.