Information we collect
We may collect information you provide, such as your name, phone number, email, delivery and billing addresses, order details and support messages. Payment credentials are handled by the applicable payment provider rather than stored as plain payment-card details by this storefront.
We may also receive technical and usage information such as device type, browser, IP address, referral page, pages viewed, cookie identifiers and approximate location derived from network information.
How we use information
- Process, deliver and support orders.
- Maintain carts, preferences and website functionality.
- Respond to product, delivery, refund and data requests.
- Prevent fraud, abuse and security incidents.
- Improve catalogue quality, website performance and service.
- Send marketing messages only where permitted, with an option to opt out.
- Meet legal, accounting and regulatory obligations.
Customer account and OTP verification
When you request a customer-account login, your mobile number and the limited technical information needed to prevent abuse are sent to MSG91 so it can deliver and verify the one-time password. We use this only to authenticate your account, not to enrol you in marketing. After verification, MSG91 returns an access token that our server validates directly with MSG91. Our server does not receive or store the OTP itself.
The verified mobile number is encrypted in our account system and is used to show only Zoho Commerce orders belonging to that exact number. Login sessions use secure, HTTP-only cookies and can be revoked by logging out. Learn more in the MSG91 Privacy Policy.
Cookies and similar technology
Cookies and local storage may be used for essential features such as the shopping cart, checkout continuity, language choice and security. These essential features remain active because the store cannot work reliably without them.
Google Analytics is optional and stays off until you accept analytics cookies. If enabled, it helps us understand page visits and shopping actions. We configure analytics to use page paths without checkout identifiers, query strings or form entries, and we do not send names, email addresses, phone numbers or delivery addresses to Google Analytics. Advertising-related Google storage also remains off unless you separately allow it. You can review or change these choices at any time using Cookie settings in the website footer.
Zoho SalesIQ live support is also optional and is not loaded until you allow Support chat. When enabled, Zoho may process the messages and files you choose to send, basic device and network information, the page where you opened chat, and performance storage needed to run the service. SalesIQ visitor tracking and analytics cookies stay off unless you also allow analytics. The chat is disabled on checkout, account, editor and other sensitive service pages, and the storefront does not automatically pass your name, email, phone number, delivery address or checkout entries into the widget.
If you choose automated order tracking in support chat, we ask only for your ManaAgriMart order number and the last four digits of the delivery mobile number. We use them to verify the request against the order and to retrieve a limited shipment update from Shipmozo. The chat response is limited to shipment status, courier, estimated delivery, last update and a verified tracking link when available. We do not disclose the delivery address, full mobile number or raw carrier scan history in the automated response.
If you ask support chat to check stock, we send only the product name and pack you entered to our private Google-hosted inventory lookup. The automated reply is limited to a coarse availability result. It does not disclose stock quantity, warehouse, supplier, batch, expiry or internal price information. If the product is unavailable or the lookup cannot safely confirm availability, the chat offers a handoff to our team.
Please do not enter payment-card details, UPI PINs, passwords or one-time passwords in a support chat. You can withdraw chat permission fromCookie settings; the launcher is then hidden and SalesIQ cookie consent is withdrawn. Learn more in the Zoho SalesIQ cookie policy and the Zoho Privacy Policy.
If analytics is allowed, a short-lived protected checkout reference may be linked to Google's analytics client and session identifiers so that a confirmed Zoho Commerce order and its non-personal order value can be counted once. The checkout reference is not sent to Google, and customer names, contact details and addresses are excluded from purchase measurement. Unmatched checkout references expire automatically.
We use Google Tag Manager to deliver the optional Google Analytics configuration after consent. Google may process consented analytics information as our service provider under its own data-protection terms. Our Analytics property retains event and user data for up to 14 months. Learn more in the Google Privacy Policy.
When information is shared
We do not sell or rent personal information. Information may be shared with service providers that help operate the store, including commerce hosting, payment, delivery, communications, analytics and fraud-prevention providers. It may also be disclosed when required by law, to protect users and the service, or as part of a lawful business transfer.
Security and retention
We use reasonable technical and organisational safeguards appropriate to the information handled. No online service can guarantee absolute security. Information is retained only as long as needed for the purposes described here, including order support and legal, tax, accounting and fraud-prevention requirements.
Your choices and requests
You may ask to access, correct or delete personal information, or opt out of non-essential marketing. Some order and invoice records may need to be retained when required by law or for legitimate transaction records.
Contact and grievances
Send privacy or grievance requests to info@manaagrimart.com or call +91 74118 92221. We may ask for reasonable verification before acting on a request so that customer information is not disclosed to the wrong person.
Policy updates
This policy may be updated when our services, providers or applicable requirements change. The latest version and its update date will be published on this page.