Refund policy

Last updated: 19 October 2026

This policy applies to orders delivered in India. For help, email info@manaagrimart.com or call +91 91002 10758. Include your order number and the item concerned.

7-day free returns and exchanges

You may request a return or exchange within 7 calendar days of delivery. For change-of-mind returns and exchanges, products must be new, unused and unopened, with original seals intact and original packaging included.

Return shipping is free (₹0). ManaAgriMart pays the return shipping or collection cost for accepted returns. We charge no restocking fee (₹0).

Contact us before returning an item. We will email a prepaid return label for you to download and print, or arrange collection, and confirm the return instructions. Do not send an item back at your own expense, to the manufacturer or to an unconfirmed address. Exchanges are accepted subject to availability; if a suitable replacement is unavailable, we will offer an eligible refund.

Damaged, defective or incorrect items

If an item is damaged, defective, incorrect or different from its advertised or agreed description, contact us as soon as possible. Share photos of the item, label, packaging and invoice where available. Do not use a product that appears damaged or unsafe. Keep it safely while we arrange a suitable remedy.

The unused, unopened and original-seal requirements for change-of-mind returns do not prevent a valid remedy for damaged, defective or incorrect goods. The 7-day request window does not limit any remedy or reporting period required by applicable consumer law. Contact us for help with missing items or delivery issues as well.

Refunds

We inspect returned products and process eligible refunds within 7 calendar days after the return is delivered to us. Inspection is completed within this period. If no physical return is needed, we process an approved refund within 7 calendar days of approval.

Refunds use the original payment method where possible. If that method cannot be used, we will agree an appropriate alternative with you. Your bank or payment provider may take additional time to show the credit. Any shorter time limit required by applicable law will apply.

Cancelling an order

Contact us as soon as possible if you want to cancel. We review cancellation requests before dispatch and confirm whether the order can be stopped. Sending a request does not itself confirm cancellation. After dispatch, cancellation may no longer be possible; contact us for return or other available options.

Questions or complaints

Reply to your order-support conversation or contact info@manaagrimart.com with your order number. This policy does not exclude or restrict your rights under applicable consumer law.