Refund and Cancellation Policy

Last updated: 3 October 2026

For order help, email info@manaagrimart.com or call +91 91824 54921. Include your order number, the item concerned, and a short explanation.

Cancelling an order

Contact us as soon as possible if you want to cancel. We review cancellation requests before dispatch and confirm whether the order can be stopped. Sending a request does not itself confirm cancellation. After dispatch, cancellation may no longer be possible; contact us for the options available for your order.

Change-of-mind returns

Our catalogue items are sold on a non-returnable basis for change-of-mind requests. Please check the product, formulation, pack size, and quantity before placing an order.

This does not restrict your rights under applicable consumer law. A non-returnable label does not prevent a remedy for goods that are defective, damaged, incorrect, spurious, or different from their advertised or agreed description, or for other cases where the law requires a remedy.

A problem with your delivery or product

If an item arrives damaged, appears faulty, is incorrect, or does not match the order, contact us promptly. Share clear photos of the item, label, packaging, and invoice where available, so we can understand the issue. Do not use a product that appears damaged or unsafe. Keep it safely and retain the packaging where possible while we review the case.

Do not send a product back without contacting us first. We will explain the appropriate return or collection method and any applicable shipping arrangements. Any request for evidence or return instructions will not remove your statutory rights. If delivery is late against a stated schedule or an item is missing, contact us for a resolution consistent with applicable law.

Refunds

Where a refund is approved or required by law, we will confirm the amount and process it within a reasonable period and any time limit required by applicable law. Refunds will use the original payment method where possible; if that method cannot be used, we will agree an appropriate alternative with you. Payment-provider or bank processing can affect when the credit appears.

Questions or complaints

If you need an update, reply to the order-support conversation or contact info@manaagrimart.com with your order number. This policy does not exclude or restrict your rights under applicable consumer law.